Frequently Asked Questions
Get instant answers for your questions regarding our accounts, services and more.

SwypePay is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, Mobile Money, SwypePay Go or Swype

To open a SwypePay account, you need to register on this website, then pass an account verification process by confirming your email, phone number and completing your profile on the settings page.

Please check your unfocused inbox or junk email folder. For SMS also, check in your SPAM box. In case you are still having trouble locating the email and/or SMS, please contact our support team via

Retry the password reset process, we’ll send you a new link. Otherwise, please contact us on the live chat or at

Preferably, No, every user on SwypePay is only eligible for one account only. However, if setting up your business account, you can use your same personal phone number, when opening your business account.

To update your profile, when you log in, go to the settings page from the menu. If you are having trouble accessing your account, please contact our support team on the live chat or at

We’re happy to help. Just click on the forgot password on the homepage to reset your password.

We support all banks and financial institutions in the Kenya, Uganda, Tanzania and Rwanda.

You first need to fund your wallet, you can fund your wallet using your card, bank account, USSD or mobile money wallets in Kenya, Rwanda and Uganda. After funding your wallet, you can now use it to make quick secure payments.

No, there is presently no fee when you fund your wallet on SwypePay.

Yes, there is a fee when you transfer money back to your bank account or Mobile Money account as indicated on our FEES section.

Please contact us via the live chat or by emailing to chat with someone from our support team

SwypePay is currently available to users in Kenya, Rwanda and Uganda with expansion plans to the rest of Africa.

If you have something else to ask us or would like to suggest a feature, or would just like to say hello, please contact our support team via the live chat or by sending an email to:

Payment methods supported across Africa